Return Guidelines
Customer satisfaction is my #1 priority, and I understand how uncertain it can be, buying something you've only seen pictures of. If you're unhappy with your purchase, I offer a full refund. Period. If you want me to repair a part, I will do that. Same with replacement. I want you to be happy with your purchase, so contact me, tell me what's up, and we'll work out a deal that's good for you. In most instances, a simple repair can fix whatever the issue might be. Keep in mind that if replaced, it won't be exactly the same. Differences in blanks and specific pieces of wood are difficult, if not impossible, to replicate.
I Stand behind my craftsmanship of my products. If, under normal use, one of my products fails or comes apart, I will make it right. Just return it within 14 days of receipt, and I will issue a refund when I receive it. No refunds will be issued if the item shows signs of mistreatment or misuse, so don't run over it with your car or drop it in a wood chipper.
All returns must be sent insured and postage paid.
USPS small flat rate boxes are an affordable, trackable method, and I suggest it for returns.
Return to:
Anglewood Penworks
Lee Breeze
3951 SW 1st Ave.
Gainesville, FL 32607
Customer satisfaction is my #1 priority, and I understand how uncertain it can be, buying something you've only seen pictures of. If you're unhappy with your purchase, I offer a full refund. Period. If you want me to repair a part, I will do that. Same with replacement. I want you to be happy with your purchase, so contact me, tell me what's up, and we'll work out a deal that's good for you. In most instances, a simple repair can fix whatever the issue might be. Keep in mind that if replaced, it won't be exactly the same. Differences in blanks and specific pieces of wood are difficult, if not impossible, to replicate.
I Stand behind my craftsmanship of my products. If, under normal use, one of my products fails or comes apart, I will make it right. Just return it within 14 days of receipt, and I will issue a refund when I receive it. No refunds will be issued if the item shows signs of mistreatment or misuse, so don't run over it with your car or drop it in a wood chipper.
All returns must be sent insured and postage paid.
USPS small flat rate boxes are an affordable, trackable method, and I suggest it for returns.
Return to:
Anglewood Penworks
Lee Breeze
3951 SW 1st Ave.
Gainesville, FL 32607